• Kazakhstan
  • Mn-Fr
  • 8:00-18:00

Information Disclosure

Standard client agreement
Standard client agreement

Cooperation with our Company is based on transparent and clear conditions.

Learn More

The standard agreement is the main document regulating relations between the Company and Clients. It clearly states the rights and obligations of the parties, the procedure for providing services, payment terms, deadlines for fulfilling obligations, as well as mechanisms to protect interests of the client.

By signing this agreement, the Client receives a guarantee of compliance with agreements, clear terms of interaction and confidence that the Company fulfills its obligations in full.

Read our standard agreement to better understand the terms of cooperation and ensure the reliability of the Company.

Processing of personal data
Processing of personal data

Protecting your privacy is our priority.

Learn More

The company strictly complies with data protection legislation and ensures protection of any information provided. We collect and store only the necessary data, use it exclusively for the specified purposes and apply modern security measures to protect it.

The legal basis for working with personal data are regulatory acts, including:

  • Law of the Republic of Kazakhstan dated May 21, 2013 No. 94-V "On personal data and its protection";
  • Rules of the Astana International Financial Center.

For questions regarding protection and processing of personal data, you can contact compliance@fonte.kz

Conflict of interest
Conflict of interest

The company adheres to high standards of business ethics and does everything possible to prevent situations in which personal interests of employees may influence their professional decisions.

Learn More

We implement mechanisms of early identification of potential conflicts and take preventive measures to minimize them.

The company's internal policies provide for mandatory declaration of cases in which a conflict of interest may arise, as well as the process for their consideration and resolution.

Each employee is responsible for compliance with these principles and acts in the interests of clients and the company.

Complaint policy

Complaints handling
We value feedback and strive to improve our services.

If you have any suggestions on improvement or questions, we are ready to consider them.
The company provides convenient communication channels:

Email: compliance@fonte.kz

Feedback form:

Contacts:

Astana +7 778 003 00 67

Almaty +7 778 003 00 66

Feel free to share your ideas and suggestions – we are here to listen!